connection problems?

Good morning everyone, lately there are pilots who have all the applications in order and have problems accessing the server. In the server log I get the following message:
time=“2023-01-28T13:25:19+01:00” level=error msg=“couldn’t handle tcp connection (read message length)” error=“read tcp 192.168.1.100:9607->46.24.213.118:64887: wsarecv: An existing connection was forced broken by the remote host.”
appreciate any help, thanks.

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Hey,

This sounds like the drivers games are failing to load or crashing, so the server loses their connection.

Can you ask the drivers to watch the bottom left hand corner of the screen to see what message is shown when their game crashes? This will help us track down the cause of the issue.

We have a guide on troubleshooting connection issues on our wiki: Client Side Crashes | Emperor Servers

Could you also try a different car and track combination on the server and see if this resolves the issue?

Today i got this message in the logs:

time=“2024-02-28T19:32:25+01:00” level=error msg=“couldn’t handle tcp connection (read message length)” error=“read tcp 168.119.139.243:29146->93.211.71.60:56428: wsarecv: An existing connection was forcibly closed by the remote host.”
time=“2024-02-28T19:32:25+01:00” level=info msg=“Closed network connection loop for remote addr: 93.211.71.60:56428”
time=“2024-02-28T19:32:25+01:00” level=info msg=“Connection closed for id: 93.211.71.60:56428”

tryed to reinstall Assetto Corsa.

i saw the bottom left hand corner the message that there is no connection to the server. all other driver can jion the server and can drive the cars.

what does this mean? is there a network loop at the server? or is there a network loop at the driver?

The logs on the server just suggest that your game is closing/crashing whilst connecting to the server, unfortunately in this case they can’t provide more context. There can be quite a few different causes for this but it’s usually possible to diagnose by checking a few things locally as covered on our Wiki here:

It may also be a checksum issue, which are covered here:

The first thing I would suggest checking is the final message you see at the bottom left of the loading screen (before the no connection message) when connecting to the server. If that message is Error: can't compare checksum then refer to the second link. If it’s anything else look at the first link, specifically your local log files to see if there are any errors there.